Forum Discussion
puzzlezaddict
3 months agoHero+
hayesb1395 Did you move the Sims 4 folder out of Documents > Electronic Arts as part of your test? If not, please try that now.
Please also try playing with your computer offline. You can put the EA App in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.