Forum Discussion

annieoliveira's avatar
annieoliveira
Seasoned Newcomer
2 months ago
Solved

Live mode on the sims 4 not working

So, yesterday I tried playing, did my sims, went lo live mode and it's just a blue screen woth like the game iu and you can't play it. It's like the blue of the charging screen stays there and you can't do anything (there's a screenshot). I got mods out, I restarted, I literally uninstalled the game and installed it again and live mode just won't work, I don't even know what to do anymore at this point.

  • annieoliveira​  It looks like your computer may not have a proper graphics driver installed.  If you know how, download the newest driver and install it, then restart your computer.

    If you don't know how, or installing the driver doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

3 Replies

  • annieoliveira​  It looks like your computer may not have a proper graphics driver installed.  If you know how, download the newest driver and install it, then restart your computer.

    If you don't know how, or installing the driver doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • annieoliveira's avatar
    annieoliveira
    Seasoned Newcomer
    2 months ago

    Can I marry you? Oh my God thank you so much! I don't understand computers and I played so much before and then suddenly it didn't work, I honestly started having a mental breakdown trying to fix this but it was like for some reason the graphics driver is correct but it was not working I don't understand why, I oppened the game it shows a message of like not knowing this graphics driver and maybe not working corretly but I can play so that's what matters!! I'll slowly see how the mods work but for now, thank you!

  • annieoliveira​  If you'd like to get this completely resolved, please post a screenshot of the error, and provide a dxdiag.  It's great that the game is working, but maybe it would work better with the driver issue fully addressed.