Live/Build Mode Bug
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.109.207.1020
What expansions, game packs, and stuff packs do you have installed? Expansions packs: High School, Cottage Living, Cats & Dogs, City Living, Get to Work, Get Famous, Island Living, Discover University, Eco Lifestyle. Game packs: Vampires, Realm of Magic, My Wedding Stories, Dream Home Decorator, Parenthood, Dine Out, Spa Day, Outdoor Retreat, StrangerVille, Jungle Adventure, Star Wars: Journey To Batuu. Stuff packs: Moschino, Tiny Living, Laundry Day, Backyard, Toddler, Romantic Garden, Spooky, Luxury Party, Paranormal, Nifty Knitting, Kids Room.
Steps: How can we find the bug ourselves? Enter live mode or build mode.
What happens when the bug occurs? The bug changes depending on the moment. The screen typically stays stuck on the loading screen without the plumbob and bottom text while also showing every icon that is in either Live or Build mode and when I hover over any icon or the Sim itself the text bubble appears, disappears but then stays on the screen unclickable. Sometimes it load and shows me everything correctly for a split second but then bugs again.
What do you expect to see? The correct Live/Build Mode screens.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It happened after the latest update/patch.
The bug changes depending on the moment.
The screen typically stays stuck on the loading screen without the plumbob and bottom text while also showing every icon that is in either Live or Build mode and when I hover over any icon or the Sim itself the text bubble appears, disappears but then stays on the screen unclickable.
Sometimes it load and shows me everything correctly for a split second but then bugs again.
@Emory_is_my_name It looks like your graphics chip may have been disabled in the Device Manager. Please undo that: hit Windows key-X, select the Device Manager, expand Display adapters, and click the Radeon Vega 8 entry. You should see a green menu button with an arrow on it to enable the device. Restart your computer after clicking it.
If you don't see the option, right-click the Radeon Vega 8, select Properties > Driver, and you should see the option to enable the device; restart afterwards. Once you've done that, install the newest-available driver from AMD:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before doing anything else.
If you're not sure what you're looking at, feel free to post screenshots of what you see, and I'll go over the steps in more detail.
