Turns out it is a CC item in CAS that is messing it up, because I just removed the CAS folder and it woks perfectly.
It is the x64-bit version, and what are the commands to get the file? I have done it for Grand Theft Auto V one time, but I honestly forgot.
Just enter DXDIAG at the prompt - if you don't have a convenient link to your command prompt and the version of windows you're running doesn't have the 'run' option on the start menu, just right click on your desktop, add a new shortcut and enter CMD as the executable path (location of the item).
Here is what it gives me when I type "DXDIAG"...... " 'DXDIAG' is not recognized as an internal or external command, operable program or batch file."
What version of Windows are you running and do you know the specs of your hardware? Direct X is included with every version of windows and it is required by The Sims 4 therefore the diagnostic utility must be there. Here is an example of what the result should look like on Windows 10:
Select the "Save All Information" option then post the contents or upload the file to location where we can download it. You can use the "insert/edit link" option in the forum post editor to create a hyperlink.
Currently on Windows 8.1, as I downgraded from Windows 10 because 90% of my games couldn't run on Windows 10 at the time, and I just haven't felt like sitting there while it updates. My PC is custom built, running on an AMD FX six-core processor 3.50 GHz, 8GB RAM, x64-bit OS. And I do have DirectX 10 or higher, because other games I own depend on it. In the CMD prompt, however, I'm not in the "System_32" directory. Could that be my problem?
