Forum Discussion

holiichet's avatar
holiichet
3 years ago

Lot issues as of latest release causing game to crash with no warning

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.96.365.1030 What e...
pc
crinrict's avatar
crinrict
Hero+
3 years ago
@holiichet Hi. thanks for the detailed report.

One quick question: Do you have the game through steam or EA app ?
    • holger1405's avatar
      holger1405
      Hero+
      3 years ago

      @holiichet 

      Restart your PC. (A real "Restart" not just shutting down and start again.)

      Then:

        • Hit Windows key and X.
        • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
        • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
        • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
        • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
        • The system will start validating soon. If it throws an error, please list it here.
        • After it reaches 100%, hit Windows key and X again.
        • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
        • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
        • Post the message you receive at the end of the processes here.
      • holiichet's avatar
        holiichet
        3 years ago

        went through the process and did extra
        final result "windows resource protection did not find any integrity violations"
        figured it would be best to rerun the process with scanhealth and restorehealth via safe mode , same results,

        decided to test this on my laptop 

        fresh installed windows 11 laptop (no mods) (3 try's)

        1. fresh install of ea and sims 
        2. crash happened every time after editing a lot 

        my second pc has version 1.95.207.1030, same mods, same tray, offline mode to see 

        • game works perfectly no problem

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,749 PostsLatest Activity: 2 minutes ago