Forum Discussion
puzzlezaddict
6 years agoHero+
@Sazz1988 Please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If that doesn't help, please clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
restart your computer, and repair again.
If that doesn't help, did you mean you tried a factory reset? If so, did you add any files back into the new folder before testing?