Lovestruck EP16 Entitlement Bug (Code Redeemed, Active). Need Manual License Fix

Product: The Sims 4: Lovestruck Expansion Pack (EP16)

Platform: PC (EA App)

​Issue: The pack is permanently stuck on the "In-game content" status in the EA App. I cannot download/install the content.

​Key Facts (Verified):

​The product code was successfully redeemed on this EA Account.

​The seller (Microsoft) has confirmed the code is active and valid on their system.

​Live Chat agents are incorrectly citing a "non-trusted retailer" and closing the case, despite the successful activation confirmed by the retailer.

​Action Required: This is a documented server-side entitlement sync failure after a successful code redemption. I have my original product code ready for verification by a specialist. I require a Community Manager or specialist to manually re-grant the EP16 license to this account immediately.