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Anonymous
10 years ago

(MAC) The Sims 4 crashes every 5 minutes

Hi!

My game can't stop crashing with no reason: I experience NO lag, I put all my graphic qualifications at the lowest possible, I've got no mods installed on my mac (only the content from the deluxe edition), but it keeps crashing at any time: in Create A Sim, in the construction mode (I was not able to go further but I'm pretty sure I'll experience the same in game...)

Could someone help me please?

Here are my MAC Qualifications: 

- OSX Yosemite 10.10.2

- 2,26 GHz Intel Core 2 Duo

- 6 Go 1333 MHz DDR3 (memory)

- NVIDIA GeForce 9400M 256 Mo

Here is the beginning of my problem report:

Spoiler

Process: The Sims 4 [497]
Path: /Applications/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier: com.ea.mac.thesims4
Version: 1.0 ⚽
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: The Sims 4 [497]
User ID: 501

Date/Time: 2015-02-22 09:44:26.398 +0100
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: 4C0D7CE2-5D9A-D540-2EEC-70A1DA66B966


Time Awake Since Boot: 2600 seconds

Crashed Thread: 21

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001651e9050

VM Regions Near 0x1651e9050:
VM_ALLOCATE 0000000165079000-0000000165179000 [ 1024K] rwx/rwx SM=PRV
-->
IOKit 00000001651f9000-000000016525e000 [ 404K] rw-/rw- SM=SHM

Thread 0:: InjectedCode::DllMain Dispatch queue: com.apple.main-thread
0 com.ea.mac.thesims4 0x000000010f120f67 0x10ecb2000 + 4648807
1 com.ea.mac.thesims4 0x000000010f0fa17d 0x10ecb2000 + 4489597
2 com.ea.mac.thesims4 0x000000010f120694 0x10ecb2000 + 4646548
3 com.ea.mac.thesims4 0x000000010f0b3b73 0x10ecb2000 + 4201331
4 com.ea.mac.thesims4 0x000000010fff5005 0x10ecb2000 + 20197381
5 com.ea.mac.thesims4 0x000000010f1e0bb3 0x10ecb2000 + 5434291
6 com.ea.mac.thesims4 0x000000010fff505c 0x10ecb2000 + 20197468
7 com.ea.mac.thesims4 0x0000000110022547 0x10ecb2000 + 20383047
8 com.ea.mac.thesims4 0x000000010f937f23 0x10ecb2000 + 13131555
9 com.ea.mac.thesims4 0x000000010f84a2be 0x10ecb2000 + 12157630
10 com.ea.mac.thesims4 0x000000010ecb4bd5 0x10ecb2000 + 11221
11 com.ea.mac.thesims4 0x000000010ecb3b42 0x10ecb2000 + 6978
12 com.ea.mac.thesims4 0x000000010ecb3b21 0x10ecb2000 + 6945
13 com.apple.Foundation 0x00007fff8832cdb3 __NSFireTimer + 95
14 com.apple.CoreFoundation 0x00007fff96737b64 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
15 com.apple.CoreFoundation 0x00007fff967377f3 __CFRunLoopDoTimer + 1059
16 com.apple.CoreFoundation 0x00007fff967aadbd __CFRunLoopDoTimers + 301
17 com.apple.CoreFoundation 0x00007fff966f4288 __CFRunLoopRun + 2024
18 com.apple.CoreFoundation 0x00007fff966f3858 CFRunLoopRunSpecific + 296
19 com.apple.HIToolbox 0x00007fff90734aef RunCurrentEventLoopInMode + 235
20 com.apple.HIToolbox 0x00007fff9073486a ReceiveNextEventCommon + 431
21 com.apple.HIToolbox 0x00007fff907346ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
22 com.apple.AppKit 0x00007fff8e0bff81 _DPSNextEvent + 964
23 com.apple.AppKit 0x00007fff8e0bf730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
24 IGO.dylib 0x000000012a0b91e6 0x12a0a5000 + 82406
25 com.apple.AppKit 0x00007fff8e0b3593 -[NSApplication run] + 594
26 com.apple.AppKit 0x00007fff8e09ea14 NSApplicationMain + 1832
27 com.ea.mac.thesims4 0x000000010ecb33f4 0x10ecb2000 + 5108

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff89415232 kevent64 + 10
1 libdispatch.dylib 0x00007fff96528a6a _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff8941494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90b1e40d start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8941494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90b1e40d start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff8941494a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff90b1e40d start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb033b 0x10ecb2000 + 2089787
2 com.ea.mac.thesims4 0x000000010f375dcf 0x10ecb2000 + 7093711
3 com.ea.mac.thesims4 0x000000010eeb12c8 0x10ecb2000 + 2093768
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff8941433a __recvfrom + 10
1 com.ea.mac.thesims4 0x000000010eeb12c8 0x10ecb2000 + 2093768
2 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
4 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 7:: CnctStateCtrlServ
0 libsystem_kernel.dylib 0x00007fff8941448a __semwait_signal + 10
1 com.ea.mac.thesims4 0x000000010f8e3388 0x10ecb2000 + 12784520
2 com.ea.mac.thesims4 0x000000010eeb12c8 0x10ecb2000 + 2093768
3 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff89413f9a __munmap + 10
1 Simulation.dylib 0x000000012430e85f 0x12420a000 + 1067103
2 Simulation.dylib 0x000000012430e7b9 0x12420a000 + 1066937
3 libsystem_c.dylib 0x00007fff8d6fe8cd __cxa_finalize_ranges + 322
4 libsystem_c.dylib 0x00007fff8d6febd0 exit + 55
5 com.ea.mac.thesims4 0x000000010ee0cdb2 0x10ecb2000 + 1420722
6 com.ea.mac.thesims4 0x000000010ee0c910 0x10ecb2000 + 1419536
7 com.ea.mac.thesims4 0x000000010ee09a3b 0x10ecb2000 + 1407547
8 com.ea.mac.thesims4 0x000000010ee09ace 0x10ecb2000 + 1407694
9 com.ea.mac.thesims4 0x000000010ee0ce7a 0x10ecb2000 + 1420922
10 com.ea.mac.thesims4 0x000000010ee0cdc9 0x10ecb2000 + 1420745
11 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
12 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
13 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff8940f532 semaphore_timedwait_trap + 10
1 com.ea.mac.thesims4 0x000000010eeb3923 0x10ecb2000 + 2103587
2 com.ea.mac.thesims4 0x000000010eeb33cb 0x10ecb2000 + 2102219
3 com.ea.mac.thesims4 0x000000010eeb12c8 0x10ecb2000 + 2093768
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 10:
0 libsystem_kernel.dylib 0x00007fff8940f532 semaphore_timedwait_trap + 10
1 com.ea.mac.thesims4 0x000000010eeb3923 0x10ecb2000 + 2103587
2 com.ea.mac.thesims4 0x000000010eeb33cb 0x10ecb2000 + 2102219
3 com.ea.mac.thesims4 0x000000010eeb12c8 0x10ecb2000 + 2093768
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 11:: JobThread5
0 libsystem_kernel.dylib 0x00007fff8940f51a semaphore_wait_trap + 10
1 com.ea.mac.thesims4 0x000000010eeaef3f 0x10ecb2000 + 2084671
2 com.ea.mac.thesims4 0x000000010fec2de4 0x10ecb2000 + 18943460
3 com.ea.mac.thesims4 0x000000010fec2cd2 0x10ecb2000 + 18943186
4 com.ea.mac.thesims4 0x000000010fec25d9 0x10ecb2000 + 18941401
5 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
6 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 12:: File System Device
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb033b 0x10ecb2000 + 2089787
2 com.ea.mac.thesims4 0x000000010eed97a0 0x10ecb2000 + 2258848
3 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 13:
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb034b 0x10ecb2000 + 2089803
2 com.ea.mac.thesims4 0x000000010f895ab8 0x10ecb2000 + 12466872
3 com.ea.mac.thesims4 0x000000010f894cb9 0x10ecb2000 + 12463289
4 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
5 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 14:: AudioSystem2
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb034b 0x10ecb2000 + 2089803
2 com.ea.mac.thesims4 0x000000010f3bfdcb 0x10ecb2000 + 7396811
3 com.ea.mac.thesims4 0x000000010f3bc77f 0x10ecb2000 + 7382911
4 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
5 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 15:
0 libsystem_kernel.dylib 0x00007fff8940f532 semaphore_timedwait_trap + 10
1 com.ea.mac.thesims4 0x000000010eeb3923 0x10ecb2000 + 2103587
2 com.ea.mac.thesims4 0x000000010eeb33cb 0x10ecb2000 + 2102219
3 com.ea.mac.thesims4 0x000000010eeb12c8 0x10ecb2000 + 2093768
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 16:: EAAudioCore Dac
0 libsystem_kernel.dylib 0x00007fff8940f532 semaphore_timedwait_trap + 10
1 com.ea.mac.thesims4 0x000000010eeaefff 0x10ecb2000 + 2084863
2 com.ea.mac.thesims4 0x000000010ed6cd49 0x10ecb2000 + 765257
3 com.ea.mac.thesims4 0x000000010ed6aa6d 0x10ecb2000 + 756333
4 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
5 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 17:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x00007fff8940f4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8940e64f mach_msg + 55
2 com.apple.audio.CoreAudio 0x00007fff874c0980 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned int, unsigned int, mach_msg_header_t*, bool, unsigned int) + 98
3 com.apple.audio.CoreAudio 0x00007fff874c090e HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 42
4 com.apple.audio.CoreAudio 0x00007fff874bef60 HALC_ProxyIOContext::IOWorkLoop() + 952
5 com.apple.audio.CoreAudio 0x00007fff874beb0e HALC_ProxyIOContext::IOThreadEntry(void*) + 88
6 com.apple.audio.CoreAudio 0x00007fff874be9eb HALB_IOThread::Entry(void*) + 157
7 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 18:
0 libsystem_kernel.dylib 0x00007fff8941448a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8d71ee50 usleep + 54
2 com.ea.mac.thesims4 0x000000010ed20ccf 0x10ecb2000 + 453839
3 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 19:
0 libsystem_kernel.dylib 0x00007fff8941448a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8d71ee50 usleep + 54
2 com.ea.mac.thesims4 0x000000010ed0844e 0x10ecb2000 + 353358
3 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 20:
0 libsystem_kernel.dylib 0x00007fff894143fa __select + 10
1 com.ea.mac.thesims4 0x000000010fab2699 0x10ecb2000 + 14681753
2 com.ea.mac.thesims4 0x000000010fadd6a2 0x10ecb2000 + 14857890
3 com.ea.mac.thesims4 0x000000010fad4110 0x10ecb2000 + 14819600
4 com.ea.mac.thesims4 0x000000010f814b68 0x10ecb2000 + 11938664
5 com.ea.mac.thesims4 0x000000010fac986e 0x10ecb2000 + 14776430
6 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 21 Crashed:
0 libpython335.dylib 0x000000011deabd94 PyFrame_New + 212
1 libpython335.dylib 0x000000011df7f6fb PyEval_GetFuncDesc + 811
2 libpython335.dylib 0x000000011df7ae61 PyEval_EvalFrameEx + 20257
3 libpython335.dylib 0x000000011df75d76 PyEval_EvalCodeEx + 2342
4 libpython335.dylib 0x000000011de7acac Py_GetBuildInfo + 1868
5 libpython335.dylib 0x000000011de094a7 PyObject_Call + 103
6 libpython335.dylib 0x000000011df7bac6 PyEval_EvalFrameEx + 23430
7 libpython335.dylib 0x000000011df75d76 PyEval_EvalCodeEx + 2342
8 libpython335.dylib 0x000000011de7acac Py_GetBuildInfo + 1868
9 libpython335.dylib 0x000000011de094a7 PyObject_Call + 103
10 libpython335.dylib 0x000000011df7ec0d PyEval_CallObjectWithKeywords + 93
11 Simulation.dylib 0x00000001249cf2b1 0x12420a000 + 8147633
12 Simulation.dylib 0x00000001249cf73a 0x12420a000 + 8148794
13 Simulation.dylib 0x0000000124288057 0x12420a000 + 516183
14 Simulation.dylib 0x00000001242131cd 0x12420a000 + 37325
15 Simulation.dylib 0x00000001249bae69 0x12420a000 + 8064617
16 Simulation.dylib 0x00000001242971ee 0x12420a000 + 578030
17 Simulation.dylib 0x00000001245e2bfe 0x12420a000 + 4033534
18 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
19 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
20 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 22:
0 libsystem_kernel.dylib 0x00007fff8940f4de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8940e64f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff966f4b34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff966f3ffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff966f3858 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8e22333b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 23:: JobThread5
0 libsystem_kernel.dylib 0x00007fff8940f51a semaphore_wait_trap + 10
1 Simulation.dylib 0x00000001242ff38f 0x12420a000 + 1004431
2 Simulation.dylib 0x00000001249c4a14 0x12420a000 + 8104468
3 Simulation.dylib 0x00000001249c4902 0x12420a000 + 8104194
4 Simulation.dylib 0x00000001249c4209 0x12420a000 + 8102409
5 Simulation.dylib 0x0000000124301f60 0x12420a000 + 1015648
6 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 24:
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 Simulation.dylib 0x00000001243013ab 0x12420a000 + 1012651
2 Simulation.dylib 0x0000000124325bb0 0x12420a000 + 1162160
3 Simulation.dylib 0x0000000124301f60 0x12420a000 + 1015648
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 25:: File System Device
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb033b 0x10ecb2000 + 2089787
2 com.ea.mac.thesims4 0x000000010eed97a0 0x10ecb2000 + 2258848
3 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 26:
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb033b 0x10ecb2000 + 2089787
2 com.ea.mac.thesims4 0x000000011003bdcc 0x10ecb2000 + 20487628
3 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 27:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff89414136 __psynch_cvwait + 10
1 com.ea.mac.thesims4 0x000000010eeb033b 0x10ecb2000 + 2089787
2 EAWebKit.so 0x000000015960826d 0x15897c000 + 13156973
3 com.ea.mac.thesims4 0x000000010eeb0fe0 0x10ecb2000 + 2093024
4 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 28:
0 libsystem_kernel.dylib 0x00007fff8941448a __semwait_signal + 10
1 Simulation.dylib 0x00000001246845c4 0x12420a000 + 4695492
2 Simulation.dylib 0x0000000124301f60 0x12420a000 + 1015648
3 libsystem_pthread.dylib 0x00007fff90b20268 _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff90b201e5 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff90b1e41d thread_start + 13

Thread 29:

Thread 21 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000125f67488 rcx: 0x0000000125f480e0 rdx: 0x0000000000000002
rdi: 0x0000000000000002 rsi: 0x000000011e0d6fd0 rbp: 0x0000000125ea95c0 rsp: 0x0000000125ea9570
r8: 0x0000000000000000 r9: 0x000000014cd97a50 r10: 0x000000014cdfb830 r11: 0x0000000000000000
r12: 0x00000001651e9050 r13: 0x000000014cd529c0 r14: 0x0000000125f2f750 r15: 0x000000014cdfb830
rip: 0x000000011deabd94 rfl: 0x0000000000010206 cr2: 0x00000001651e9050

Logical CPU: 1
Error Code: 0x00000006
Trap Number: 14

pc

7 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Spoiler

    Binary Images:
    0x10ecb2000 - 0x110811fff +com.ea.mac.thesims4 (1.0 - 1) <695A6232-919D-38E8-92D1-1DCC28A6A8DB> /Applications/The Sims 4.app/Contents/MacOS/The Sims 4
    0x115881000 - 0x115881ff7 +cl_kernels (???) <F2960BDD-438A-4991-BAC9-4B72F24680BA> cl_kernels
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    Calls made by this process:
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    Calls made by all processes on this machine:
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    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
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    Writable regions: Total=1.7G written=1.2G(70%) resident=1.4G(81%) swapped_out=0K(0%) unallocated=320.8M(19%)

    REGION TYPE VIRTUAL
    =========== =======
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    =========== =======
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    Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 6 GB, SMC 1.51f53
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    Thunderbolt Bus:

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    10 years ago

    Are you running any other programs when you play? If so, please close them before launching Sims 4. Also, did it take you a long time to download the game? Try repairing the game and then restarting. Something may not have downloaded correctly.

  • Anonymous's avatar
    Anonymous
    10 years ago

    No, I have no programs running while I'm playing. 

    It took me maximum 2 hours to download/install the game.
    How do I "repair" it ?

    Thanks for answering by the way 🙂

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    10 years ago

    Open up Origin and find Sims 4. Right click on the game and you should see the option to Repair the Game as well as Update. Repair first and then update. Try running your game again. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    No. Same. It does even crash earlier... But my Mac is not really charged up right now, and I know my laptop battery needs to be changed because it only lasts an hour or two. I doubt it but do you think the problem can be linked with my battery dysfunction? (even though I always play with my laptop plugged in)

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    10 years ago

    It might be. If your battery isn't holding charge, that could be interfering. 

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