Main Menu Freeze

Recently, the popups that appear on the main menu upon entering the game will not show up, but create a greyed screen. This has happened in the past, but before, if i closed the game and reopened it would work, but this time I am unable to click anything or even see the popup no matter how many times i close the game and restart it. I have tried repairing my game, and several other things and nothing is working. The only solution i have found is playing offline, however, i need to access the gallery and i can't.