I own 15 different packs on sims 4 that I've used over the last year. I only have one account so i know its not because I'm on a different account. Yet its saying i no longer own them despite the proof being in my account info. Please help.
I have a total of 15 Add-Ons and its doing the same thing, its like they just disappeared from my account despite me using them regularly.
Uninstalling and reinstalling doesn't work, but its just saying I no longer own the packs.
I'm having the same issues. did it start after the last patch?
Community ManagerHi sircallaver & lo1t7hwhp97d
If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
Community Manager
