Sims 4 Unable to load

Hello - It seems that my issue isn't the same as some of the others on here, so I am posting separately.

I recently bought a new laptop HP Omen and have been unable to load up sims 4. I have tried many things on these threads and also looking online with nothing helping. I also tried to see if it was EA application by downloading sims 4 from steam (I use this for my steamdeck) the issue is with the game itself. I also have no mods.

I did add the launchers to my anitivirus as well as trying to turn it off for a short while trying, my drivers are also up to date. I have attached what exactly is happening as its hard to explain its just running in the background. *I've uninstalled and reinstalled multiple times with a complete removal

Please if I could have some assistance to fix this

Sims4Issue.mp470.8 MB

launching

puzzlezaddict
2 months ago
IEnevitable Most of the errors in your dxdiag are from the EA App, but it's not clear that that's the cause of your inability to play Sims 4. I think OneDrive might be the issue here, and if you have no use for it, I'd strongly suggest getting rid of it or at least not allowing it to sync the contents of Documents. You can find instructions for either option here:

📓[GUIDE] [PC] Managing OneDrive | EA Forums - 12636625

If that doesn't help, try uninstalling and reinstalling the EA App. The next step would be to remove it again, but this time with Revo Uninstaller (the free, portable version is fine), to remove hidden files as well.

5 Replies

puzzlezaddict
Hero+
2 months ago
IEnevitable Did you import any user files (saves, mods, etc.) from your Steam Deck or another computer with the game installed, or perhaps install some mods yourself? If so, please remove or rename the Sims 4 folder in Documents > Electronic Arts so the game can generate a new one with no content. This will only happen if the game actually launches, of course.

If that doesn't help or isn't relevant, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I'd also like to know the location of your computer's Documents directory. You can find it by searching in Windows for Command Prompt, opening it, and entering this command:

reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

Feel free to write [username] instead of your actual username, but please leave the rest intact.
IEnevitable
New Novice
2 months ago
No mods at all, and I did not pull any information from prior sims 4 loads. I keep my steamdeck game separated from my laptop game.
Here is the attached requested info for dxdiag, but I am unable to use that query line its saying System cannot find path specified.
Edit: This may be what you are looking for: C:\Users\[username]\OneDrive\Documents
I can manually locate my documents outside of OneDrive but looks like my laptop auto set up everything OneDrive, there is nothing in the other location.
DxDiag.txt144 KB
puzzlezaddict
Hero+
2 months ago
IEnevitable Most of the errors in your dxdiag are from the EA App, but it's not clear that that's the cause of your inability to play Sims 4. I think OneDrive might be the issue here, and if you have no use for it, I'd strongly suggest getting rid of it or at least not allowing it to sync the contents of Documents. You can find instructions for either option here:

📓[GUIDE] [PC] Managing OneDrive | EA Forums - 12636625

If that doesn't help, try uninstalling and reinstalling the EA App. The next step would be to remove it again, but this time with Revo Uninstaller (the free, portable version is fine), to remove hidden files as well.
IEnevitable
New Novice
2 months ago
After you informed me of EA errors and OneDrive - Looks like the path it downloaded was being blocked and after reinstalling everything with a manual path to the OneDrive document folder it will now load. I appreciate your assistance, Looks like I am all set.
puzzlezaddict
Hero+
2 months ago
IEnevitable Just to be clear, did you install Sims 4 itself into the OneDrive folder? That's not a great idea for a few reasons, one of which is you'll probably have to buy more storage. That of course is completely unnecessary—you can store the game on your computer and manually back up saves if you want.

If you've installed the game's program files to another location and are only saying the user files (saves, mods, etc.) are in the OneDrive folder, then that's fine, although again it might be best to get OneDrive entirely out of the process.