Missing packs
I have been having the same issue with multiple packs since the big update they did that added the marketplace. I have opened multiple tickets about the issue with no resolution in sight. I am not just missing one pack though I am missing many all owned outright. Mine include cottage living, journey to batu, snowy escape, parenthood, realms of magic, seasons... fracking crackers thats not even all of them. If any solution has worked for you I would love to hear it. I have tried a few workarounds with no success.
Hey felismala,
Sorry to hear that those packs aren't appearing.
Just to confirm, if you navigate over to Marketplace > My Collections, do the packs appear as 'Owned' or 'Deactivated' there? And are they showing as 'Installed' on the EA App under Library > The Sims 4 > Manage add-ons? If you could include a picture of or describe what you see, that'd be great.
Sometimes, packs appear to be missing because players have signed into the wrong EA account. If the EA App is saying you don't own the packs that are missing in-game and your Order History page is missing transactions, then it's very likely that you've signed in to the wrong EA account.
Let us know what you're seeing, and we can continue from there. Thanks!
