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lilicaree's avatar
lilicaree
2 years ago

Money pop-up freezes game

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 11052971030 What exp...
pc
lilicaree's avatar
lilicaree
2 years ago
@crinrict Yes, I did:
Close the game
Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game
Start a new save game

And the error is still happening
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @lilicaree  Please run Sims 4 in windowed mode; you can switch at the Main Menu.  Trigger the error, then see whether you can still use the computer.  For example, can you right-click the Task Bar and open the Task Manager?  It's important to know whether the game alone is freezing or it's taking out your whole computer.

    While testing, please start Sims 4 without opening any other programs, aside from the EA App of course.  If some apps are set to start with Windows, for example Discord, shut them down before launching the game.  You'll be able to see what's running in the Task Manager, among other places.  When the game freezes, you can try the opening Task Manager and a browser and whatever else is convenient.

    • lilicaree's avatar
      lilicaree
      2 years ago

      Hey!

      So I tried doing what you suggested. The error occurs when I complete those "tasks" and money comes in. I managed to close the app when in windowed mode and I could use my computer normally. The Sims froze, but the rest of the computer was ok.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @lilicaree  For the Task Manager, you'd want to click More Details to see anything else running.  But that wasn't really the point anyway—you've established that the game itself is freezing, not your system.

        Please try playing in a clean boot:

        https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

        The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

        When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

        Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

        If that doesn't help, please run a dxdiag and attach it to a post.

        https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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