Money pop-up freezes game

@lilicaree  I'm so sorry for the late reply.  I didn't subscribe to this thread and stopped checking after a while, and then sort of forgot to come back.  I've subscribed now though.

Anyway, your dxdiag lists a couple of generic errors that don't point to any particular cause of the new crashes.  So please do all of these together:

• Play in a clean boot again
• Put the game in windowed mode again; quit and restart the game if you have to switch back from fullscreen
• Put the EA App in offline mode, then take your computer offline before opening Sims 4

If you get another crash, I'd like to see the related crash dump.  Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload a file that has a time stamp matching the most recent crash.

If there is no Sims 4 .dmp file, you can enable them:

• Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
• In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
• Launch Sims 4 and wait for it to crash (whether you can play at all or not)
• After it crashes, wait for any crash dialogs to finish
• Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
• Upload the last .dmp file to a free filesharing site and link it here
• When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.