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cannonbell827's avatar
cannonbell827
Rising Newcomer
2 days ago

Mount Komorebi keeps crashing the game

I have no mods or CC but since the latest update whenever my Sims visit the snow, the game freezes after a few minutes of gameplay and I have to restart my computer to even close the game.

It seems to happen when I take a screenshot or use the camera function 

I tried repairing a couple of times but still the same problem

And it's ONLY at this location so far, I have travelled to different areas and screenshotted there with no issues.

2 Replies

  • Small update - I updated GPU, cleared cache, and repaired again. Seems to be at other locations too for screenshot specific parts when away from home lot. I have to completely shut down and restart my computer to get back into the game.

  • cannonbell827​  The screenshot issue has its own bug report:

    Screenshot causes game crash/freeze | EA Forums - 12489045

    For the rest, does it happen in a new save too?  Please test and let me know.

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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