Mouse stuck on main screen
My mouse wont move at all no matter how much i restart my game or my laptap never had this problem before and have gotten rid of all mods and did a repair and still my mouse wont move when im on scre...
Forum Discussion
i just did it and restarted the game and my mouse still wont move
@Vanessa_11xx Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help, please test with a new mouse, if you can. Either way, please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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- EA_Cade8 months ago
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