Forum Discussion

lachap_01's avatar
8 years ago
Solved

My cats and dogs expansion pack isn't showing up after January 11 update

My game has been running perfectly up until I updated my game yesterday and I can't help but be concerned when I get back on my computer today only to find out my pack is no longer installed. I checked my Origin account and it doesn't show that I have purchased or downloaded it. I would really appreciate if someone could explain to my why this happened and how I can fix it.
  • Are you looking underneath the 'Extra content' tab in Origin? 

    You can find that this way:
    - Go to 'Game Library' in Origin
    - Right-click 'The Sims 4' and choose 'Game Details
    An overlay moves in
    - Have a look at the 'Extra Content' tab
    There you Cats and Dogs expansion should show up.

4 Replies

  • lachap_01's avatar
    lachap_01
    8 years ago
    Cats and Dogs is my only expansion pack but I'll contact EA and see if they can explain
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    Are you looking underneath the 'Extra content' tab in Origin? 

    You can find that this way:
    - Go to 'Game Library' in Origin
    - Right-click 'The Sims 4' and choose 'Game Details
    An overlay moves in
    - Have a look at the 'Extra Content' tab
    There you Cats and Dogs expansion should show up.