@ktks3779 Please look for an error from the newest crash, the one in the new user account, in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that happened at the same time as the game crashed, click "View technical details," then copy the information and paste it into a reply here. The timestamp on the initial chart can be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
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