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Anonymous's avatar
Anonymous
11 years ago

My Fix For: "The Sims 4 Has Stopped Working"

For anyone currently suffering from the issue of "The Sims 4 Has Stopped Working" upon trying to load up the game, I decided I would let everyone know how I finally managed to resolve the issue for me.

After six hours of troubleshooting, 2 EA Live Help Chats and a lot of perserverance, I fixed my issue by first checking the Clean Boot.

I was able to load the program no problem once in Clean Boot so I knew the issue had to be a conflict with another program. 

Out of Clean Boot, EA helped walked me through resolving the issue by first ending all unnecessary programs in the Task Manager. (CNTRL + ALT + Delete, then open task manager). Go to processes and start ending programs that are run by the Owner or any user name that does not involve the computer (I.E. System, etc.) 

Then try loading up your game. I was able to load it at that point outside of Clean Boot, but Origin was stuck in offline mode. At that point I just had to go in and re-update my internet connection and ensure it was not on a proxy server. (Control Panel + Internet Options) Check the connections tab and make sure the proxy server is not checked and then check for Internet settings. 

After all that, I was finally able to load up my game in online mode and no longer having any troubles. Granted I have not been able to dive in to the game yet, so who knows if I will experience anymore bugs along the way. But for now I know I can at least get in.

Hope this helps someone else out to! 

33 Replies

  • 😕mileysad: i followed the instructions given to the t but my game just wont work i have tried every thing please help i'm in desperate need

  • Anonymous's avatar
    Anonymous
    10 years ago
    The EA advisor told me to disable origin,got an extra 5 minutes out of it if that.
    My game loads, but I can only play for 10 mins before it crashes again. I am so sick and tired of it.
    Can't find ANYTHING that's worked.
    Maxis....sort it out!, please.
  • I have tried this method and for some reason my game re-downloaded and when it finished it still wouldn't launch, and when I pressed play the game still doesn't show up in task manager.

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