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Cherries_Zeze's avatar
Cherries_Zeze
New Novice
2 months ago

my game has a texture issue i think?

I opened my game recently and I noticed most of my base game items have red and white boxes with question marks and some textures have blue and red boxes with green question marks.  I had uninstalled...
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    Cherries_Zeze  Try deleting and redownloading one of your other packs, by itself.  Make sure Steam and the EA App are closed and the EABackgroundService is NOT running in the Task Manager.  (It would be in the background processes list.)  Open the game's install location, here by default:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

    And delete one pack's folder.  Here's a list of folder names so you know what you're removing:

    https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

    Open Steam, reinstall the pack, and see whether its items are still missing their textures.  If this helps, you can repeat the process for one or two packs at a time.  It's tedious, I know, but it's also possible that this problem is related to trying to install everything at once.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

Cherries_Zeze  Please let me know what you find when you test again.  And you can always filter CAS or Build/Buy for a specific pack's contents, so it's easy to see whether that pack is affected.

  • Cherries_Zeze's avatar
    Cherries_Zeze
    New Novice
    2 months ago

    i validated it twice and it hasnt gone it seems, I filtered the cas items and realm of magic and backyard stuff ( I recently installed both of those after this issue happened) seem to work normally, and all the other DLCs I own show the same thing like the white and red boxes with question marks. 

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