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I looked at your post history and figured out that you meant the sims 4. I moved your post from the Origin section to here. I am also including a link to the solution in case the poster that replied to you was discussing the same game and needed help with it. The answer can be found here .
This is an ORIGIN problem and NOT a Sims 4 problem. I wish support/moderators took more care when stating such things when moving a thread. This started only after I reinstalled Origina and now one of the answers is to reinstall origin. This is poor programming and putting the fix on the users. This is unacceptable. I am paying you, people, to program all associated programs properly. Putting fixes into the hands of the users is unacceptable. Either fix your programs or lose your customers.
As a programmer of 20 + years and supporting my customer base, the answers here are uncaring and disrespectful to the user population.
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