@sapphicday Change the size of the page file, as described.
@Ulorens The instructions to change the page file are only helpful in a narrow set of circumstances and shouldn't be a first-line troubleshooting step for anyone. Instead, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know how it runs.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hello! I tried doing what you told, but it wouldn't let me run the game without the "The Sims 4" folder inside the Electronic Arts folder. In fact, it wouldn't even let me open the EA app.
Here is the dxdiag:
@Ulorens Sorry for the late reply. Where is Sims 4 installed? You can see by opening the EA App and selecting Sims 4 > Manage > View properties.
Please also confirm that you're working with the Electronic Arts folder in Documents, not the one in Program Files. Don't search for "Electronic Arts"; open the folder manually. And to be clear, your game should NOT be installed anywhere in Documents, for various reasons. But if it is, don't uninstall yet—you'll probably want to take steps to preserve your saves and other user content first.
Hey, no problem! It says that my game is installed in Program Files / EA Games / The Sims 4.
Also, what I did was open the Documents folder > Electronic Arts > The Sims 4 and removed the The Sims 4 folder and tried to open the game, but it didn't work. I don't know if maybe I did it wrong, I don't think I would even know the difference between Documents and Program Files, but I did open the Documents folder.
@Ulorens Please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account or any email address. (Just keep declining until you can proceed without one.) You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user content won't be available. That's fine for the purposes of this test and can be addressed later if necessary.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the new account. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
