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thelibratine's avatar
thelibratine
Seasoned Novice
14 hours ago

My game keeps crashing randomly throughout gameplay.

Game works perfectly except it freezes, and a white screen or random scene appears, but the game still works behind it, so luckily I can save because I remember where the save button is. Usually it is after 5-10 min of playing, sometimes immediately after I load the save. The strange thing is that game is still running behind it as I said earlier and I must close it tru task manager. But sometimes it's crashes with the last crash file in it.

Long story short. Save file; it's only like 20 sim days long (pretty new). Yes, I do play with mods and cc and I checked every mod a few times on Scarlett's list of broken mods. Plus I didn't download a lot of mods. All mods are updated. I thought the reason was high graphics, but no, I reduced everything to medium. I updated my drivers, so that can't be a reason. Also, I tried clean folder method and I was able to play for like 40 min without a crash (wanted to play more but had work to do) and the next day it started again.

 

 

1 Reply

  • thelibratine​  When your game ran fine after the clean folder but started crashing again the next day, did you add back any mods or custom content in the interim?  If so, that's the first place to look.  It only takes one bad mod or cc item to bork a game.  And either type could be fine, causing no visible symptoms until the game tries to use its content, for example when a sim shows up wearing the bad cc.

    Having said that, your dxdiag does list some crashes of the graphics driver.  So regardless of the above, you'll want to clean-uninstall and reinstall the Nvidia driver.  Please do so exactly as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    The Intel driver is typically not the problem in these cases, but if you get another crash of the same type after doing both of the above, try clean-uninstalling both drivers before reinstalling them.  This time, use the drivers Asus provides for your laptop; you can update the Nvidia driver later.  Go here:

    https://www.asus.com/supportonly/2021%20asus%20tuf%20dash%20f15/helpdesk_download/

    Select the BIOS model as FX516PE if asked, and grab the newest Intel and Nvidia drivers under Graphics.  The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.