My game keeps crashing
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.62.67.1020
What expansions, game packs, and stuff packs do you have installed? Cats And Dogs, Island Living, Seasons, and My First Pet Stuff.
Steps: How can we find the bug ourselves? Go to build mode
What happens when the bug occurs? Once I enter none of the options pop up and i can't click anything. Just move the screen around, I then have to exit the game.
What do you expect to see? I would like to actually be able to build without my game crashing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I am super upset about this because I had just spent $50 for some add-ons, and I can't even build.
HI @Galilea_xox
sounds like the UI Cheat extension mod is still active although you remove your mods.
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
- Options.ini (or just re-set all your settings manually)
- Tray Folder
- Screenshots/Videos/Custom music
- Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
- Custom content like clothing, hair, skins, make up ....
- Mods (one by one, making sure they all still work)
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
