my game isn't working... but is it really the game?

I am having this exact issue, I had it happen maybe a year ago, and I navigated via tabbing in and out of the game to change it to Windowed Fullscreen mode, I have a touch screen also. That worked until the August update, where the issue is back, the tabbing doesn't really work this time, and neither does the windowed mode solution. I hope we can get a solution as I have also tried all the fixes you've mentioned above, no mods, cleared caches, repaired game etc. 😥

y15efguyhsn8​ gracehaley98​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

it won't let me, could you tell me what to look for or fix? Also, I'm fairly new to computers at all so I'm relying on tutorials for everything, so thank you for your patience.

y15efguyhsn8​  No, I really can't tell you what to look for because there's too much to cover.  It would require basically teaching you how to read a dxdiag, to the extent of my knowledge, and assuming that I could communicate everything effectively.

There's no reason you shouldn't be able to attach a text file to a reply here.  But if you can't make it work, upload the file to a third-party filehosting site and link it here.

Here is my DxDiag, I hope it shows something helpful.

it was my graphics settings! even if this advice wasn't for me, it helped, thank you so much!

You are a lifesaver, thank you, I can even play it in full-screen mode again!!

As for storage, I actually have an SD card with 66GB of space left on it, where my Sims 4 files are stored, so all is good there. 

Have a wonderful weekend!!!

y15efguyhsn8​ gracehaley98​  Glad to hear you're both back in your games.  But gracehaley98​ your system drive still needs more free storage even if you don't have the game installed there.  Windows will make use of that space for various tasks, including downloading updates before applying them.