my game isn't working... but is it really the game?
Hey! Every time I open sims, my mouse and screen freezes. I have this laptop for the purpose of sims 4 so it was definitely a bit upsetting. I've tried everything i can think of and even searching online doesn't help. I've deleted the EA app, repaired Sims over and over, deleted all my mods, made sure to end the task of sims in the sims folder, NOTHING is working at all. Could someone help me out? Also, it doesn't look like the screens freezing for other players that I've seen online with a tint or an icon popping up. Help!!!
By the way, I have touch screen, and I can click things with it, I just need to close and re-open the app to see what I clicked did. I had played the Sims for about 36 hours (on and off, not straight) before I began having this problem.
gracehaley98 Please try changing the two settings listed in this post from bibliomak:
Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525
Additionally, your computer is almost out of storage, with only 10 GB free. It would be best if you could clear another 15 GB or so, but that might not be possible given the size of your drive. Still, clear as much space as you can, hopefully 5 GB or more.