Forum Discussion

Ehinom's avatar
Ehinom
Rising Novice
2 months ago

my game keeps crashing

and its getting on my nerves. I even got a better pc because our old one couldn't hold up. Everytime i play my game crashes. It doesn't even have a pattern it just shuts down and im tired of it. There is no error code nothing the game just closes. At the sat the EA App at least opened but now nothing. I could turn around and look back and it would seem like i never opened the game.

5 Replies

  • holger1405's avatar
    holger1405
    Hero+
    13 hours ago

    Ehinom​ 

    There is at least a half dozen DPC_WATCHDOG_VIOLATION BlueScreen errors reported in your DxDiag, and only one other problem, so this system crashes should have been happening recently. 

    Are you not aware of this crashes? Is someone else using this machine? 

    1. Hit Windows key and X.
    2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    3. Inside PowerShell, CMD or Terminal enter: (You can copy and paste the following without the quotes:) “DISM.exe /Online /Cleanup-image /Checkhealth” > press ENTER.
    4. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
    5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealthwithout quotes. > press ENTER.
    6. The system will start validating soon. If it throws an error, please list it here.
    7. After it reaches 100% repeat steps 1 & 2.
    8. Inside PowerShell, CMD or Terminal enter “sfc /scannowwithout quotes > press enter
    9. Post the message you receive at the end of the processes here.

    (Wenn es für dich einfacher ist in Deutsch zu kommunizieren, können wir auch eine Thread im Deutschen Forum erstellen, hier müssen wir weiter englisch sprechen. )




  • Ehinom's avatar
    Ehinom
    Rising Novice
    2 days ago

    There is no blue screen crashes. It's only the game that closes. And its only when i play sims 4.

    Thank you for the help.

  • holger1405's avatar
    holger1405
    Hero+
    2 days ago

    Ehinom​ 

    There are several "DPC_WATCHDOG_VIOLATION" errors in your DxDiag. 
    These lead to the OS crashing with a Blue Screen. 

    This error is often but not always driver related, you can read about it in this Heise article
    What it certainly means is that there are problems inside your system, which are probably also related to the game crashes.

    Do the Blue Screen crashes (the entire PC shuts down.) also happen when you play or is only the game crashing to the desktop?
    If it is only the game, under what conditions do the Blue Screen crashes happen? 

     

  • Hi Ehinom​ 

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post