My game keeps freezing on the Sims 4 logo screen
Hi!! Pls help me if you can! I am going to leave in 2 days and I really want to play the Sims 4.So, I updated my game and after that I purchased The Sims 4 City Living.I launched my game really happy that I got City Living (my favourite game expansion) but the game froze on the Sims 4 logo screen and for some reason I couldn`t get it to work. I restarted my computer and tryed to open the game again.Nothing.It frozen on the same screen again. If you know what I should do pls tell me. Also, I tryed to hit the repair button, it didn`t do anything...ty for taking your time. <3
Hi!
Are you using any mods or cc in your game? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.Otherwise, please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/