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bethBT20's avatar
bethBT20
Newcomer
1 year ago

My game won't update

HI 

My SIMS 4 requires an update but I keep getting the following notice: Failed to create folder -the EA app requires control permission to create this folder. 

How do i fix this? 

1 Reply

  • bethBT20  This error is typically antivirus-related.  So please set an exception in your antivirus for EADesktop.exe, then try to update, or repair Sims 4 instead.  If that doesn't help, temporarily disable your antivirus and try again.  As long as you don't do anything else at the same time, your computer should be safe.