@ElliottandSophie Try clearing the EA App's cache and restarting your computers, one at a time.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
However, this might be a limitation of the EA App itself and its protections against account sharing, which is technically against EA's terms of service even within a single family.
@dsqr96 Please use this thread for issues related to getting the free bundle from Epic:
The thread is somewhat of a catch-all, including other reports of the game not launching. If nothing in that thread helps, please create an EA App error report and post the report ID there, as requested.
Hey, I'm having this truble but I cant find app recovery on EA app what should I do?
@Annabelle006 Open the EA App, click the three lines in the upper-left corner of the window, and choose Help > App Recovery.
If you're still having an issue, please describe it in more detail.
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