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JadaCamille's avatar
JadaCamille
2 years ago
Solved

My Sims 4 expansion packs aren't showing up in Steam.

I originally bought my games through Origin. I have downloaded the Sims 4 game on Steam and all of my packs are downloaded on the EA Launcher. Sometimes I am unable to open the sims game at all. When...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @JadaCamille  You need to install Sims 4 through Steam, then download your packs (but not a second copy of the base game) through the EA App.  The option should be under Sims 4 > Manage > Manage add-ons.  The packs should install into the folder for the Steam-installed base game, and everything should load from there.

    If your packs show as installed in the EA App but don't load in-game, you probably have this issue:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12416260

    Please see the first post and accepted solution on page one.

    Origin doesn't work in Windows anymore, which is why you get an error when trying to install it.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@JadaCamille  You need to install Sims 4 through Steam, then download your packs (but not a second copy of the base game) through the EA App.  The option should be under Sims 4 > Manage > Manage add-ons.  The packs should install into the folder for the Steam-installed base game, and everything should load from there.

If your packs show as installed in the EA App but don't load in-game, you probably have this issue:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12416260

Please see the first post and accepted solution on page one.

Origin doesn't work in Windows anymore, which is why you get an error when trying to install it.

  • JadaCamille's avatar
    JadaCamille
    2 years ago

    Thanks for the reply! I attempted deleting EA launcher, Steam and The Sims 4 to start fresh with one copy of The Sims 4. I've redownloaded everything and now the game will not load at all.  My expansion packs are still in the EA Launcher. It says it is going to access the Standard edition through Steam but the game never launches. 

  • j2h74vb17ojq's avatar
    j2h74vb17ojq
    9 months ago

    Hey i know you posted this a while ago but i redownloaded Sim4 since January where i had a ton of expansion packs. When redownloading it now i see i have none? im on the same EA account and i redownloaded the EA system. I also went to manage addons and download but there's nothing there what can i do?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      9 months ago

      @j2h74vb17ojq  Did you buy the packs from EA or from Steam or Epic?  If not EA, is your EA account still properly linked to the one where you made the purchases?  The way to test is to try to sign into an EA site (this one is fine) with the credentials for the other account.  If you land in the correct EA account, they're linked; if anything else happens, let me know.

      If you did buy directly from EA, please go to ea.com, sign in, select Account Settings > Order History, and see whether your purchases are listed there.  If they are, it's possible that clearing the EA App's cache will fix the problem.

      https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

      If not, let me know.  If your purchases don't show up, then you're likely in the wrong account even if you're sure it's the same.  This is a common problem after the switch from Origin to the EA App—many players have made a second account without being aware of it.

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