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@RogueRageArts You can absolutely log the session in hwinfo. Click the button that's a sheet of paper with a + to start logging, and save the log file to your desktop for easy access. Wait five minutes, then open Sims 4 and play until it or your computer crashes. Don't alt-tab out of the game or run any other programs, aside from the EA App of course, while you're testing. When you're done, if the computer is still on, click the same button to stop the logging; otherwise, the log will be intact once you restart.
Please upload the log to the third-party filesharing site of your choice (Google Drive, Dropbox, etc.) and link it for me. Either leave it in .csv format or, if you're going to use OneDrive, create a .zip file, and don't open the log before uploading it, or else my log reader might not be able to interpret it.
I will say that 95º C on the CPU is hot enough to be somewhat concerning, but that doesn't necessarily mean that this was the cause of the crash.
Let's leave the game on the current drive for this test at least.
Here is the log sheet for the temperature. I hope it was logged right. I will say, it took a much longer time than usual for my game to crash this time around, and like I said before, it was when my laptop became hot. When I was playing my game, it lagged about twice but then continued to play with no problems. About an hour later is when it white screen crashed on me. I cant thank you enough for sticking around to help me for about a month now, youve been such a great help and i hope that we can solve this soon.
Here is the link:
https://drive.google.com/file/d/1FhmLgzUrDQW85xhHsQ8BN3TQi-OSv6gX/view?usp=sharing
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