my sims 4 game keeps crashing when it asks to pick my household
my game crashes when loading into my household, everything loads fine, ive tried everything
Forum Discussion
@maguilar650 I've moved your post to the Sims 4 PC tech section.
Please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Start a new save, just to see how it runs. If it works normally, the problem is something in your old game folder. The first suspect would be outdated mods and/or cc; you can test your content in batches in the new game folder. Any batch that causes more freezing or lag needs to be split and tested again until you find the problem file(s). Once you have that sorted out, you can copy the contents of Saves and Tray from the old game folder to the new one.
If the game still lags and freezes even with a clean game folder in place, please run a dxdiag and attach the results to a post here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Or, if you happen to be on a Mac, please post its specs, as described here:
