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I'm having the same issue, and i noticed it started after my antivirus expired
@vampof9tt Try uninstalling your expired antivirus. Some programs recommend special procedures to remove them; you should be able to find out on the support site for your particular antivirus.
- 5 years ago
Thanks for replying, I did uninstall my expired Norton, and still having issues. However windows defender took the place of my anti-virus on its own.
- puzzlezaddict5 years agoHero+
@vampof9tt Try moving your entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit.
If you can't, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 5 years ago
Sorry for the late response, busy week. So okay just moved files onto desktop and game is working with the clean folder
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