My Sims 4 game won't load
Hello. Ever since I have had The Sims 4 (over 2 years), it has been incredibly difficult to load the game. When I first got The Sims 4, I had no mods or custom content, and it still did this. Basical...
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@PoppySweetKitty1 Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, I'd like to see the dxdiag, in case there are any obvious reasons why Sims 4 might not be working. You can attach it to a post.
I don't know if you can see the file I've linked because I don't know how to link it properly. It might be linked but I don't know. Also, I tried the origin in-game thing that you suggested and it has not helped. Thank you though x
@PoppySweetKitty1 Yes, I can see the dxdiag. There's nothing clearly wrong in your dxdiag, although your computer's hardware is quite weak for Sims 4. You should still be able to load the game though.
Please try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Then try to play again; you can open the Task Manager and End Task if the game hangs for more than a couple minutes.
If that doesn't work, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can start a new save and play for a bit. Let me know either way.
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