Sorry for a late reply, but sounds like the best option here is to uninstall, unfortunately. Just make sure you back up any wanted content and save what you want to your library and/or the gallery. If that doesn't work then.... REQUEST A REFUND... Just kiddng, haha. But seriously, I think a fresh re-install should clear your issues.
I am NOT responsible for any loss of items and/or game data. I hope your issue gets fixed! As I know the struggle of not being able to play, because I am having an issue where I can load into build mode and CAS from the menu/map perfectly fine, however I cannot move in a Sim and go into live mode, as it just goes into the loading screen and sits there.
My Post: Loading into households takes forever!