Forum Discussion
@Finesseundo Please test a new save and let me know if it happens there too. If the new save is fine, try loading a different household within the same save.
If the new save is similarly affected, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- Finesseundo2 years agoNew Rookie@puzzlezaddict Heyy sorry for the late reply, i just decided to take a long break from the sims 4 since my game is basically broken, but i did what you told me to do, i moved my entire sims 4 folder to my desktop and created a new sims and everything is working smoothly but what do i do now i need my old sims back and all my mods is there a way you can help me please?
- puzzlezaddict2 years agoHero+
@Finesseundo Please post a dxdiag.
- Finesseundo2 years agoNew Rookie@puzzlezaddict Nevermind as i was playing idk why but it randomly kicked me out I literally have no mods or cc in this folder so what is the problem now?🤦🏽♀️
- Finesseundo2 years agoNew Rookie@puzzlezaddict And it always does that everytime i try to play the sims 4 it kicks me out after playing for like 10 minutes it’s so frustrating