my sims 4 isnt loading its a black screen but the noise is on
please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black
Forum Discussion
@Unknowngirl28 Please run a dxdiag and attach it to a post. This article explains how to run one:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether you have OneDrive active on your computer. You should be able to see a OneDrive entry in the left panel of a File Explorer window. Click on that, and if it says you need to sign in to use it, you're not using it.
Hello,
I have attached the file. I have one drive.
@churr_trin In order to have any idea how to help you, I need to see a dxdiag. You can run it and attach the results to a post in this thread.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
@Unknowngirl28 Please disable OneDrive's automatic syncing of Documents with cloud storage:
Then see whether you can start a new save.
Hi,
I did this and it didn't work. It just keeps loading and loading. I attached a pictures. Is it correct?
@Unknowngirl28 In your screenshot, the option to "make all files available" is checked, meaning the (correct) selection you've made below it will be overruled. Please uncheck that box, then test again.
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- EA_Cade11 months ago
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