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AmyGNYC's avatar
AmyGNYC
Rising Newcomer
24 days ago

Game not launching

I've tried the clean folder approach and it's not working for me. I not only can't get past the black screen, I can't even force the app to generate a new folder. Repairing in the EA app doesn't help. The game I guess won't launch far enough to generate a new folder? 

At this point I am completely baffled. I have, and I am not exaggerating, tried EVERYTHING multiple times:

  • Deleted every single mod. 
  • Moved the Sims 4 folder to the desktop.
  • Fully deleted the Sims 4 folder (I'm coming back to the game so there wasn't anything in there I really wanted to salvage)
  • Restarted my computer.
  • Checked graphics drivers.
  • Checked the AMD app (built in driver like tool for the graphics card).
  • Tried to launch from the EA app, the desktop icon, the icon pinned to the start menu, the shortcut in the program files, and tried to run as administrator from all of them as well.
  • Uninstalled and reinstalled the game and all expansion packs.
  • Repaired the game within the EA app.
  • Fully uninstalled the EA app and the game, then reinstalled from total scratch.
  • Fully quit OneDrive.
  • Disabled all screen overlays from EA and Discord.
  • Disconnected an external hard drive in case it was looking for some old folder.
  • Fully turned off antivirus software.

 

I'm at a loss. I like to consider myself pretty tech savvy and good at troubleshooting, but there's nothing left to try here. I guess I have to wait for a patch, but I'm not gonna lie I'm pretty annoyed about this.

launching

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    23 days ago

    Hi AmyGNYC​ 

    I split your post off to the tech forum.

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post

    What security software are you using ?

  • AmyGNYC's avatar
    AmyGNYC
    Rising Newcomer
    23 days ago

    The DxDiag is attached. I've removed my computer's name for privacy but I doubt that matters. I use Avast Premium Security.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 days ago

    AmyGNYC​  I apologize for the late reply; I've been away from the forums for a couple weeks.  If you still need help, please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account or any email address.  (You can keep saying you don't have the info until you're asked some security questions instead.)  The point is that the issue might be something about your main account, and this would get around it.

    Please test with Avast disabled, at least at first, just to make sure it doesn't interfere.  If this works, you can reenable Avast again and test, twice and with a computer restart in between, to see whether Avast does get in the way or not.  An antivirus can break permissions within an account, but that's not the only way this kind of problem could happen.

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