Forum Discussion

churr_trin's avatar
churr_trin
5 years ago

my sims 4 isnt loading its a black screen but the noise is on

please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black 
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@churr_trin  In order to have any idea how to help you, I need to see a dxdiag.  You can run it and attach the results to a post in this thread.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@Unknowngirl28  Please disable OneDrive's automatic syncing of Documents with cloud storage:

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

Then see whether you can start a new save.

Unknowngirl28's avatar
Unknowngirl28
5 years ago

Hi,

I did this and it didn't work. It just keeps loading and loading. I attached a pictures. Is it correct?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Unknowngirl28  In your screenshot, the option to "make all files available" is checked, meaning the (correct) selection you've made below it will be overruled.  Please uncheck that box, then test again.

    • Unknowngirl28's avatar
      Unknowngirl28
      5 years ago

      Unfortunately, it doesn't stay unchecked. I attached another screenshot to show you what it looks like when I uncheck before I press "ok."  Once I press 'ok' the screen disappears, so when I go back to see if it's all unchecked, the personal vault file is checked and there is a squire blue colored mark on the "make files available' button ( it looks like the first image I sent you). 

      I attached the picture to show you that I unchecked everything, before I press the 'ok' button! 

      I tried another approach: 

       I included another picture (screenshot 244) to show you what pops up if I try to unclick the 'vault file' individually. What to do now? Pls help!

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @Unknowngirl28  You can try using this approach:

        https://www.tenforums.com/tutorials/116029-turn-off-onedrive-pc-folder-backup-protection-windows-10-a.html

        If it doesn't work, please let me know where your Documents folder is stored by default.  Open a File Explorer window, right-click on Documents, select Properties > Location, and you'll see the default location.  You don't need to list your username; just let me know whether OneDrive is in the file path.

        If this doesn't help, or you can't uncheck Documents for some reason, things may get a bit more complicated, so it's probably better to confirm that this is in fact the problem before spending more time on it.  To that end, please create a new admin account on your computer.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services.  You'll be able to sign into Origin and shouldn't need to download anything, but your saves and other content won't be available.  Let me know whether the game works in the new account, and we'll go from there.

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