my sims 4 isnt loading its a black screen but the noise is on
please help i just bought sims 4 now everytime i try load it its black but the music is on but nothing else just black
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@Unknowngirl28 What antivirus do you use? It's possible it's blocking the game's access to Documents, but only after you've run it once.
Please also check your Controlled Folder Access settings, and either add exceptions for Sims 4 and Origin, or disable the feature entirely.
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
Oh Lord! That sounds like another language that I don’t speak 😂 So here’s a list of what I did!
I accidentally signed on to one drive which is what I think messed up the new local account!
I deleted it and made another one and so the game started from scratch!
I had to stop and save it but when I went back on it, it won’t load the saved game! Pretty much what happened before happed -it continues to load!
So I can play the game ok as long as it is a new game and I delete the saved ones 😏
Also my sims 3 is just black screen! 😞
I don’t know if o have anti virus!
@Unknowngirl28 You can check the Task Manager's background processes tab for any entries that look like they might belong to an antivirus. (Google a name if you don't recognize it; anything with the Windows logo is from Microsoft and not a problem.) I think Sims 3 might have the same issue as Sims 4, but the easiest way to tell is to fix the Sims 4 issues and test Sims 3 afterwards.
If you can only load Sims 4 with no saves present even in a new admin account, with OneDrive not part of the picture at all, then I'd still think the problem was either an antivirus or Controlled Folder Access. The guide for CFA is pretty straightforward and written with non-tech-savvy people in mind.
Do you think, if I delete everything-sims and start over, that would make a difference? I’ll still check the anti virus but just want to know!
@Unknowngirl28 I think at best, you'd get one good launch of Sims 4 before you ended up in the same place. If something is blocking the game now, it's going to want to block the game again after a reinstall.
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