I went from a laptop to a desktop. Ever since the update and change my game keeps crashing, without warning. I have uninstalled it several times, and I am currently playing with ZERO mods. I assumed I had a bad mod or cc.... even after removing ALL cc and mods, it keeps crashing. I attached a DxDiag... please help.
Spiderjesus101 Your dxdiag shows that Sims 4 is crashing because the AMD graphics driver is crashing. So please tell the game to only use the Nvidia GPU. Right-click the desktop, open the Nvidia Control Panel, select Manage 3D Settings > Global settings, and choose the high-performance Nvidia processor. This will affect more than just Sims 4, so it's more a test than a fix.
If this does help, you can revert to auto-select under Global settings and choose the Nvidia GPU under Program settings, for TS4_x64 and TS4_Launcher_x64. I've seen reports of this working and not, which is why it's best to try the global setting first.
By the way, is there a reason you're running your laptop screen at a much lower resolution than it supports? 2560x1600 is a lot prettier to look at than 1680x1050. If the problem is the size of the icons or something else along those lines, you can increase the DPI scaling a bit more without sacrificing image clarity. Here's how:
https://www.elevenforum.com/t/change-display-dpi-scaling-level-in-windows-11.934/
This also might help with the crashing—Sims 4 doesn't always respond well to unusual resolutions or scalings. But the workaround for that, whether you want to change the settings or not, is to try playing in windowed mode. It would also be my next suggestion if the above doesn't help. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).
SimObsessions Please update the driver for your graphics card. You can get the newest one here:
https://www.nvidia.com/en-us/drivers/
Choose GeForce, 30 series, 3080, Windows 10, and download the newest Game Ready Driver. Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If that doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If this doesn't help, repeat the test, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If you get another crash, I'd like the same Reliability Monitor info; the text or the Error 2 screenshot is fine, whichever is easier to provide. Please also let me know whether you've noticed any patterns to the crashes, for example when your sims travel to a certain lot or at a certain sim-time of day.
Again, I followed your instructions. The game lasted a lot longer but it did end up crashing. I am playing with a new save, base game world, with no mods or cc.
I copied error and placed it here upon your request. Thank you for taking your time to help me.
Source
The Sims™ 4
Summary
Stopped working
Date
9/29/2024 12:25 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.185.1030
Application Timestamp: 66e22c2c
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.109.185.1030
Fault Module Timestamp: 66e22c2c
Exception Code: c0000005
Exception Offset: 000000000135eb30
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 01b3
Additional Information 2: 01b3280f2983aea023d44f290c9eb372
Additional Information 3: 8212
Additional Information 4: 821220de23bd6bc4895fda6b3dba545d
Extra information about the problem
Bucket ID: e92b99a63d6035b222fc28685a2f80b7 (1368012815468560567)
Thank you for your help. I have followed your steps thus far. I am now going to try and play the game in a new save one in one of the base game worlds with no mods or cc. I am attaching photos of the steps that I took.
Hopefully this will work. Thank you you so much.
I have never played with mods and I am having the same issue. I followed the advice from puzzlezaddict, updated my graphics drivers, uninstalled and reinstalled and nothing is happening. I try to launch the game, screen goes white for a few moments, then crashes.
I can't get anyone to actually help me either. We have all spent way to much money for games that are constantly breaking and no customer service.
Dxdiag attached.
SimObsessions Thanks for including a dxdiag and testing without mods. Most of the errors in your dxdiag are system issues, so please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please try again to play, this time in a new save in one of the base game worlds, still with no mods or custom content. If you get another crash, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, after running DISM and sfc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
toots2184 If you'd like help as well, please test with no mods or custom content, and if you get another crash, post a dxdiag.
I made no changes and mine has been crashing all morning too. I am so over having a game I spend thousands of dollars on not work. This is trash.
