I went from a laptop to a desktop. Ever since the update and change my game keeps crashing, without warning. I have uninstalled it several times, and I am currently playing with ZERO mods. I assumed I had a bad mod or cc.... even after removing ALL cc and mods, it keeps crashing. I attached a DxDiag... please help.

I made no changes and mine has been crashing all morning too. I am so over having a game I spend thousands of dollars on not work. This is trash.

I have never played with mods and I am having the same issue. I followed the advice from puzzlezaddict, updated my graphics drivers, uninstalled and reinstalled and nothing is happening. I try to launch the game, screen goes white for a few moments, then crashes.I can't get anyone to actually help me either. We have all spent way to much money for games that are constantly breaking and no customer service.Dxdiag attached.

SimObsessions Thanks for including a dxdiag and testing without mods. Most of the errors in your dxdiag are system issues, so please run a couple of basic checks of your Windows system files: Hit Windows key-X Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter The system will start validating soon. If it throws an error, please list it here After it reaches 100%, hit Windows key-X again Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)” Inside the window, copy and paste “sfc /scannow” without quotes, and enter Post the message you receive here Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards. Please try again to play, this time in a new save in one of the base game worlds, still with no mods or custom content. If you get another crash, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right. Look for an error that happened at exactly the time of your most recent Sims 4 crash, after running DISM and sfc. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away. toots2184 If you'd like help as well, please test with no mods or custom content, and if you get another crash, post a dxdiag.

Spiderjesus101 Your dxdiag shows that Sims 4 is crashing because the AMD graphics driver is crashing. So please tell the game to only use the Nvidia GPU. Right-click the desktop, open the Nvidia Control Panel, select Manage 3D Settings > Global settings, and choose the high-performance Nvidia processor. This will affect more than just Sims 4, so it's more a test than a fix. If this does help, you can revert to auto-select under Global settings and choose the Nvidia GPU under Program settings, for TS4_x64 and TS4_Launcher_x64. I've seen reports of this working and not, which is why it's best to try the global setting first. By the way, is there a reason you're running your laptop screen at a much lower resolution than it supports? 2560x1600 is a lot prettier to look at than 1680x1050. If the problem is the size of the icons or something else along those lines, you can increase the DPI scaling a bit more without sacrificing image clarity. Here's how: https://www.elevenforum.com/t/change-display-dpi-scaling-level-in-windows-11.934/ This also might help with the crashing—Sims 4 doesn't always respond well to unusual resolutions or scalings. But the workaround for that, whether you want to change the settings or not, is to try playing in windowed mode. It would also be my next suggestion if the above doesn't help. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).

SimObsessions There should be a check box in the graphics settings, to the right of post processing. If you don't see it, make sure you haven't forced DX9 mode within the EA App. Open your game library, click Sims 4 > Manage > View properties, and if -dx9 is in the command line box, delete it. Then the game should automatically use DX11 mode, and you should see the option to use DX9 mode in the graphcis settings. You can always see which mode you're using in the lower-right corner of the Main Menu, to the right of the game version number.

My Sims 4 Keeps Crashing | EA Forums

19 Replies

kekegirl934
Seasoned Newcomer
5 months ago
This is happening in my game too. It has made the game unplayable. I will try the suggested tips.
puzzlezaddict
Hero+
5 months ago
SimObsessions This error is from the DirectX 9 version of Sims 4. Please switch back to DX11 mode for now, since it should work without any major issues.

If you get another crash in DX11 mode, please post a new dxdiag. I'd also like to see the results of some hardware monitoring. The last time I tried to describe how to do it in a reply, this site ate my post, so I'll just link instructions I posted elsewhere:

https://answers.ea.com/t5/PC/Sims-4-crashing-after-upgrade-to-Windows-11/m-p/13847454#M279234
SimObsessions
New Rookie
5 months ago
Thank you! How do I switch to DX11?
puzzlezaddict
Hero+
5 months ago
SimObsessions There should be a check box in the graphics settings, to the right of post processing. If you don't see it, make sure you haven't forced DX9 mode within the EA App. Open your game library, click Sims 4 > Manage > View properties, and if -dx9 is in the command line box, delete it. Then the game should automatically use DX11 mode, and you should see the option to use DX9 mode in the graphcis settings.

You can always see which mode you're using in the lower-right corner of the Main Menu, to the right of the game version number.
SimObsessions
New Rookie
5 months ago
I do not see a check box in graphics settings, but I also do not know how or where to find it. I'm not sure what "post processing" is either. I tried to open my game library, clicks Sims 4 > Manage > View Properties.. I have attached a screenshot of my properties.
puzzlezaddict
Hero+
5 months ago
SimObsessions Okay, you haven't forced DirectX 9 mode. What mode do you see in the lower-right corner of the Main Menu, to the right of the game version? If it's DX11, that's fine; if you see DX9, open the graphics settings and look in the lower-right area for a check box next to "DirectX 9." You might have to scroll down a bit.
SimObsessions
New Rookie
5 months ago
Another crash after finding and changing from DX9 to DX11 :(
I think I did the HWiNFO right....... maybe....https://www.dropbox.com/scl/fi/trn800e9tv4b0w3sg5wgn/SimObsessions_HWiNFO.CSV?rlkey=8kzyd4b88l8sai1gehmoticee&dl=0
Source
The Sims™ 4
Summary
Stopped working
Date
‎10/‎12/‎2024 3:28 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5af09
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.109.207.1020
Fault Module Timestamp: 66f5af09
Exception Code: c0000005
Exception Offset: 0000000001964c9d
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2def
Additional Information 2: 2def73a547ab05abafea750e321a9316
Additional Information 3: 24de
Additional Information 4: 24de1615cc7ba3f1e5a03ccb0aa31cc1
Extra information about the problem
Bucket ID: b9e2a53c692e0024fd643c47e215a42d (2117884004204389421)
Spiderjesus101
Seasoned Novice
4 months ago
Hi again puzzle addict. I had my game working but since the new update it is once again broken. I am on the NVIDIA GPU as you stated and I did updates and repaired my game. First I had this error: "unable to start: there was an error processing the startup configuration script." After driver updates and repair I got "The contents of your user data directory were created by a newer version of the sims 4 and cannot be loaded. Please update your game via origin to play." I deleted everything and redownloaded and am still getting this error.

Here is my DxDiag. Thank you for any help!
DxDiag.txt130 KB
puzzlezaddict
Hero+
4 months ago
Spiderjesus101 Your new dxdiag shows Sims 4 is crashing because the AMD graphics driver is crashing, which wouldn't be happening if the game were only using the Nvidia GPU. So please double-check your Nvidia Control Panel settings.

If even specifying global use of the Nvidia card (don't do this for general use, but it's a good test) doesn't help, tell Windows to use the Nvidia GPU as well. Open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the high-performance option.

The new error is odd in that your dxdiag shows you're running the current version of Sims 4, not that that would be in doubt after you reinstalled the game. Still, try renaming the Sims 4 folder in Documents > Electronic Arts to see whether the issue disappears. If it's still present, the error is basically coming out of nowhere because there wouldn't be any user data to be "newer" than your version of the game.

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My Sims 4 Keeps Crashing

19 Replies

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