My Sims 4 Legacy Edition game wont open through origin or the desktop

Please try everything on this list:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-doesn-t-start-No-Error-Message-Patch-1-68/m-p/9734045#M195393

The suggestions address several different underlying issues, so it's important to go through all of them.  In particular, make sure you completely disable your antivirus when testing; it's often not sufficient to merely disable it.

@queenrose68  That depends on what the patch update does.  The Legacy Edition doesn't get content patches, but the file structure does update, and so do some of the runtimes.  So it's possible an update will fix whatever issue is preventing you from playing.  On the other hand, there are a lot of reasons that the game won't open, some of which are specific to an issue on a particular computer, and it's unlikely an update would fix those.

Please run a dxdiag, upload it to a third-party filehosting site, and link it here.  This site's virus scanner is currently blocking all attachments.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also look for any relevant entries in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

For any errors that mention Origin or Sims 4 from the last 24 hours or so, or any that happened while you were trying to play, click "View technical details," then copy the information and paste it into a text document.  (Notepad is fine.)  Upload the file with your dxdiag, or if there's only one entry, you can copy and paste it into a post.

Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

Dxdiag file 

Reliability monitor info 

This is my dxdiag file and reliability monior info. 

@queenrose68  I can't see either file; the links you chose may be restricted to just you or the people you add to the sharing list.  Normally you need to specify that anyone with the link can view the file, which you can do when you click the Sharing button.  However, this site's virus scanner appears to be working again, so if you'd rather attach the files to a post, go ahead.

Hopefully you can see these. Sorry I took long to respond, I have been busy with school work 🙂

@queenrose68  Thanks for the links, which are especially helpful since this site's virus scanner decided to act up again and block all uploads.  The Sims 4 crashes all mention the same component of Windows as the faulting module.

Start with a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, and try to play.  If the game doesn't work, please clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart your computer again, and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

@queenrose68  That means exactly what it says: you need to run the Administrator version of Command Prompt or PowerShell.  When you press Windows key-X, you should see an option that specifically has the word (Administrator) in it.  Choose that one.