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Cat10987654321's avatar
6 years ago
Solved

My sims 4 wont start up and comes up with 85262c58:29f00e76:00000000:00000000

I have just gone a got loads of cc and have went to start sims 4 and is has not worked it has come up with error 85262c58:29f00e76:00000000:00000000. I have looked at lots of YouTube videos and all o...
  • puzzlezaddict's avatar
    6 years ago

    @Cat10987654321  Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

    If you still get an error, please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/