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puzzlezaddict
3 years agoHero+
@cleer777 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
3 years ago
@puzzlezaddict Hi, I followed your advice because I'm having the same problems but when moving the folder, it just says error and that it is still open
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