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tanquilsio's avatar
tanquilsio
3 years ago
Solved

my sims suddently stopped working

a few days ago my sims suddently wouldnt open from the launcher, ive tried searching on the internet but i havent gotten any answers. when i click the launch button from the ea app, it closes out as ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @tanquilsio  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please post a new dxdiag.

tanquilsio's avatar
tanquilsio
3 years ago

the antivirus i use is the standard windows 10 antivirus 

i tried attaching the dxdiag file but im not sure if it will show up

sorry im super late to reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @tanquilsio  Please try reinstalling Origin and playing through that.  Not everyone can run it, but for those who can, that sometimes addresses the issue.  You can download Origin from here:

    https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

    If you see an error about Origin being offline, restart your computer and try again.  If Origin prompts you to switch to the EA App, try launching Sims 4 from TS4_x64.exe or a desktop shortcut.

    Even if you'd rather use the EA App, this is a useful test.

    • tanquilsio's avatar
      tanquilsio
      3 years ago

      i tried installing origin but it still did the same thing, i couldnt get the game to run and it didnt show up in the task manager. should i just give up on playing the game?

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @tanquilsio  I definitely don't think you should give up, and I certainly won't.  There's no good reason you shouldn't be able to play.

        Please create a new admin Windows account and try to play through that.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into your usual EA account and won't need to reinstall Sims 4, but your user content won't be available.  That can be addressed later; for now, just let me know whether you can play at all.

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