my sims4 audio

I've been experiencing and audio glitch that just started within the last week. The audio in the game, music and speech, stutters and repeats.

@Awsthetics  If you're running any other programs while you play, aside from the EA App of course, please close them before launching the game.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@alyssanoel  Does this sound like your issue?

https://answers.ea.com/t5/Technical-Issues-PC/my-sims4-audio/m-p/12869586#M259245

Please let me know either way.  And as I suggested to the other user, please try playing with nothing else running on your computer except for the EA App.

If that doesn't help, try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

When I started The Sims 4 around 9:30pm, EA automatically installed some delivery package or patch. It ended my game and automatically restarted it. After that, my in-game stereo music skips ... a lot. It wasn't doing that at all before that update. What was it that got delivered last night? I turned off automatic updates since EA is inconsistent with them and we have no idea if they're QA'd properly. It's obvious they aren't.

Please don't have me doing a million things to my sound. I won't do it as this is the only game having an issue and wasn't happening yesterday. If all these businesses didn't get rid of tech support, we wouldn't be in here asking these questions that only tech support or engineers can answer. We pay more for less support? Great. Greed is ruining everything. ☹️

By the way, all the music skips throughout the entire game. While loading anything, the game music skips. I can't record anything like this. My music that I have in the game does it badly. EA do something!

@KingRayVeteran  This problem is affecting a few people, but nowhere near everyone.  I've merged your thread with a couple others on the same topic.  It would be helpful if you could run a dxdiag and attach it to a post so we can compare the hardware of affected players.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what sound output device you're using while you play and what type of connection it has, for example built-in speakers or headphones connected via jack.

Sims Delivery Express is a separate type of download from the usual game patches.  If you don't want to receive SDX updates, turn off the option in the game settings.  To remove the already-installed content, go into Documents > Electronic Arts > The Sims 4 and delete the Content folder.

when I was playing the sims I was speeding the game up The audio glitched and delayed and the audio kept repeating. I tried to repair it on the ea app and it didn't work, I tried to take out my cc and mods and everything didn't work. I deleted this sims and installed it back but the audio was only fixed for 10 min then it happened again. this has been going on for like 2 days now im out of ideas on what to do. I tried everything I could if you know how to help please tell me.

@mustbethesims4  I've merged your post with another thread for this issue.  Please see the post immediately above yours.

OMG, I hate creating responses to have the site tell me I wasn't logged-in and erase everything I said. The internet is becoming a productivity nightmare. Anyway, I said I didn't see this one when I did a search, @puzzlezaddict. The only one I saw was from a few years ago. This doesn't look like the same thing, but ummkay. I rebooted my computer and the skipping stopped. Dxdiag wouldn't do any good at this point, so I'll end my complaints about those things getting delivered straight into the game. Will leave automatic updates off so at least I can see what's being delivered. Thanks.

Oh, I have an old Bose speaker system connecting via USB. Very good speakers and the subwoofer is slammin. This was a game issue, not sound issue. Nothing else was skipping besides the game.

So, the sound on my Sims is echoing. Every sound. And the action is also staring to glitch. And, every once in a while it kicks me off the games. I've tried left-clicking on the title of the game, in several different places. I can't figure out how to repair the game.