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fluerc0re's avatar
fluerc0re
Seasoned Newcomer
26 days ago

My Sims4 game keeps crashing

My Sims 4 game is constantly crashing after opening the game up for like a few seconds. I recently redownloaded the game after deleting all my custom content from it and starting over, but no matter what I do, it keeps crashing. I’ve deleted things that I assumed was messing with it, like gshade, reshade, caches, all the onlinethumbcache packages, I also used Onedrive and turned it off. My laptop is fine, I can play other video games on it, and they run perfectly fine no lag or anything, I even tried to repair it, but I’m having no luck. Is there anything else I can do to hopefully get it to work again?

crashing
launching

5 Replies

  • karolinacask's avatar
    karolinacask
    New Novice
    26 days ago

    This issue is always happening to me since the last game patch 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    26 days ago

    fluerc0re​  Please repair the game (EA App > Sims 4 > Manage > Repair OR Steam > Sims 4 > Properties > Installed Files > Verify integrity of game files) since you previously had ReShade and/or GShade.

    If that doesn't help, try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    karolinacask​  The above applies to you as well.

  • howlingcc's avatar
    howlingcc
    Seasoned Novice
    8 days ago

    This is happening to me too. Game launches, I get into live or build/buy mode and not 5 minutes in it completely freezes up my PC or I get a Blue Screen of Death. I tried repairing my game, disabling mods, new savefiles and nothing worked. I ended up unistalling and reinstalling for a fresh start, but the problem persists. I simply can't play. This was somewhat frecuently before, but since the last update it happens every single time. Please, help.

     

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 days ago

    howlingcc​  I see the BSODs in your dxdiag, but they only describe the type of violation, not which driver is causing it.  So I'd like to see crash dumps from a couple of these BlueScreens.  Go here:

    C:\Windows\Minidump

    You'll see one file per BSOD going back at least a little while.  For the newest three or so (that happened while you were playing Sims 4), right-click the file and select Copy, then right-click the desktop and select Paste.  From there, you can zip the files together, upload the .zip to a free filesharing site (Google Drive, Dropbox, etc.), and link it here.  If you use Google Drive, make sure that "anyone with the link" can view the download; the default is restricted.

    Hopefully this isn't causing your BSODs, but a component of Logitech's G Hub is crashing too.  So try disabling that and any associated services before you play.  You'll probably find at least one component in the Task Manager's background processes list.

  • howlingcc's avatar
    howlingcc
    Seasoned Novice
    2 days ago

    Here are the few last files. My computer only crashes with the Sims running, so they should all be the correct ones. I'm going to reinstall Logitech G Hub, just in case. Thank you for the help.

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