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Anonymous's avatar
Anonymous
10 years ago
Solved

My sims4 game won't start.

I'm kinda new to the whole Sims area, number 4 is the first game I've bought. I downloaded and installed the game just fine and it worked really well for the first 2 to 3 weeks. I stopped playing it for about one week due to some stuff and now that I've come back to using my PC it just doesn't seem to run, I've tried putting both disks in to run the game (but this just tries to make me install the game again, which I can't do) and tried many different help forums but I just can't seem to open the game, it says that its loading for about 5 seconds then just stops.

I know a lot of people have said to delete unwanted files but I don't want to do that encase it messes up the game completely.

And to uninstall the game and re-install, but I'm worried that if I uninstall I will loose everything and will be unable to install it again...

  • Anonymous's avatar
    Anonymous
    10 years ago

    OMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMGOMG!!!!!

    Sorry

    My sims is working now! Thanks SOOOOO much!

    I found this on another forum and this is what helped me

    Try Clearing out the origin cache 

    1. Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
    2. Delete the following folders:
    • Origin folder - Found in C:\ProgramData\
    • Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ 
    • Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\
    • Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.

    to unhide folders:

    -type folder options in the search field in the start menu

    -click on the view tab 

    -under the hidden folders options click show hidden files, folders, and drives- apply the setting and click ok 

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