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Starscream195's avatar
4 years ago

Need help finding source of crash

Hello everyone! I hope you are all having a great day! I am in a bit of a pickle as I am unsure what is causing my game to crash so often as of late. Just today I had it crash 3 times in a row while yesterday I only had it crash one time. I am unsure myself as to what could be causing such an issue and as you can imagine, it's kind of ruining some of the fun in my saves.

As for what mods I have installed. I have MCCC, A mod by Turbodriver, Scarlett Sim City Loans, Lummia Height Mod, some career mods, and various mods by LittleMsSam (These include: Simda, AutoEmployee, Better Familiars, Can I come Over, Dress Code, Where are you, Entrance Fee, Force to leave, Hire Certain Employees, Improved Practical Spells, More Away Actions, More Best Friends, More Buyable Venues, More Fun Stuff, More Holiday Icons, More Serving Options, Online Learning System, Preferences Lot Trait, Retail OVerhaul, Sleep All Night, and Social Activities.) 

I also have a myriad of CC (clothes, skintones, hair, etc.) that I can't really list as it's so dang much. I do not mind doing the 50/50 method but the crashes aren't really consistent enough for me to check as the crashes all happened at various playtime lengths. 

The last crash there wasn't much going on within the game. It was on a large household lot, 4 sims living in it. One sim was painting, another was cleaning up a mess in the bathroom, one was asleep, and another was at their computer writing. The last thing that happened was someone having shown up and knocked on the door before the crash happened. For the other crashes there was yet again not much going on within the household. I have autonomy turned off as I felt one the crash yesterday that maybe that caused it and turned it off and relaunched to play without interruption. Sadly the crash happened today and I am left more confused.

My specs are: 
Processor Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Nvidia Geforce RTX 2070 Super

That's all the info I have on hand, let me know if there is anything else I can provide and thank you in advance for any and all help!

15 Replies

  • @roberta591  My PC is always up to date. There are no new updates for it as of posting this comment. As for the benchmark, I'll post the results.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    4 years ago

    @Starscream195 The results are good. What I look for is I run the several times to see how the graphics card works. Running it 2 or 3 times shoould should fail IF there is an issue. I would take the mods out and start a new game and see how long you can play and/or if you get a crash.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Starscream195  With 16 GB RAM in your system, you should have more than enough for Sims 4 and whatever else you're running in the background, that is unless you have some other program that uses significant memory and won't allow itself to be pushed to virtual memory while you're playing.  But you could always check the Task Manager for system RAM use, or you could simply not open any other apps while playing.

    Still, out of memory crashes typically look different than what's in your dxdiag.  (You're getting access violations, and the OOM crashes I've seen have been breakpoint errors.)  And if the issue is not how much RAM you have, then adding more won't make any difference.  For the record, power supply issues typically don't look anything like this either, whether the supply isn't providing enough power along one of the rails or the system is calling for too much power overall.

  • Starscream195's avatar
    Starscream195
    4 years ago
    @puzzlezaddict I typically only really have discord open in the background when I play any game. But I will double check in case any other thing is using something.

    Could you explain to me a bit more about the access violations that you spotted? What could be causing those?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Starscream195  This is an access violation:

    Fault bucket 1696890453237972485, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: TS4_x64.exe
    P2: 1.81.72.1030
    P3: 6164ed39
    P4: TS4_x64.exe
    P5: 1.81.72.1030
    P6: 6164ed39
    P7: c0000005
    P8: 000000000106eeb7
    P9: 
    P10: 
    

    The  c0000005 is Windows for "access violation."  It means the program in question tried to access a memory address in way that's not allowed, but that covers a lot of ground.  Essentially, it tried to perform a function (read/write/execute) at an address that doesn't support that function; or at an address it's not allowed to access, for example in the protected Windows memory space; or there's a null pointer involved.  In some ways, the exact action the program tried to perform doesn't matter—the point is that it tried to do something it should have known wasn't possible or allowed.

    That's why the cause is typically a problem with the program itself.  In this case, that includes not only Sims 4 but any mods or possibly custom content you've added.  If one of these files is improperly coded, it could try to access memory in the wrong way.  How exactly that happens is beyond my ability to explain since I don't know anything about coding, but you can imagine how easily this might happen.  When the issue is Sims 4 itself, a game repair should address it, although it's occasionally been necessary to uninstall and reinstall.  Mods are the much more frequent culprit though.

    It's true that a hardware issue could cause an access violation, for example if a memory module or drive is damaged, data could be corrupted or unusable.  But in either of those cases, there are typically other symptoms.  I'm not saying your system definitely doesn't have a hardware issue, just that in the absence of any other symptoms, mods are still much more likely to be the problem.